unlock forever ??? nop

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ramstein74
Posts: 2

Post by ramstein74 »

Hello i bought the licence and after more than a year without usinf synthesia i tried to recover unlock key and my email is not recognized.

any help??

regards
Nicholas
Posts: 13135

Post by Nicholas »

I wasn't able to find anything under the email address you're using here on the forums, either. Do you remember whether you may have entered a different email address during the purchase process? If you have the exact purchase date or just the name you might have typed in, that can help track things down, too.

Or, did you happen to unlock Synthesia inside the app on either Android or an iPad? In that case there isn't an unlock key, but all of your other Android devices signed into the same Google Play account or all of your other iPads signed into the App Store using the same Apple ID should unlock automatically.
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